Legal
Every document that governs your use of Teleon, published in full rather than summarised. Each carries a version number, an effective date and a change log, so you can say precisely which text you agreed to.
Terms of Service
The master agreement between you and Teleon, Inc. covering the Service, plans, liability, and termination.
v2.0 · effective 2026-08-30Privacy Policy
What personal data Teleon collects, the legal bases for processing it, where it goes, and how long it is kept.
v2.0 · effective 2026-08-30Data Processing Addendum
The Article 28 processing terms, the Standard Contractual Clauses, and the HIPAA Business Associate Agreement.
v2.0 · effective 2026-08-30Sub-processors
Every third party that processes customer data on Teleon’s behalf, what it receives, and where it runs.
v2.0 · effective 2026-08-30Acceptable Use Policy
What the Service may not be used for. Incorporated into the Terms of Service by reference.
v1.1 · effective 2026-08-30Trademarks & Badge Use
The Teleon marks, and the rules for displaying a Certificate of Trust badge.
v1.0 · effective 2026-08-30Who you are contracting with
| Entity | Role | Where |
|---|---|---|
| Teleon, Inc. | Contracting entity, data controller for account and billing data, and data processor for Customer Personal Data. | Delaware, United States |
| Teleon SARL | Wholly-owned subsidiary of Teleon, Inc. Supplies engineering, platform operations and technical support. Acts as an intra-group sub-processor of Customer Personal Data. | Tunisia |
Teleon SARL is named here rather than left implicit because it reaches production data, which makes it a sub-processor. Tunisia has no EU adequacy decision; the analysis is in section 6 of the Data Processing Addendum.
Certification status
| Framework | Status | Detail |
|---|---|---|
| SOC 2 Type 2 | In progress | Observation window not yet complete. No report is available to share. |
| ISO/IEC 27001 | In progress | Implementation underway. Teleon is not certified and does not claim certification. |
| GDPR Data Processing Addendum | Available | Offered to every customer; counter-signed on request. |
| HIPAA Business Associate Agreement | Available on Business and Enterprise | Countersigned before any PHI may transit the Service. |
Teleon holds neither a SOC 2 report nor an ISO/IEC 27001 certificate today. Both programmes are underway. Nothing on this site should be read as claiming otherwise.
Where to write
- Contracts, terms, appeals
- legal@teleon.ai
- Privacy, data protection, rights requests
- dpo@teleon.ai
- Security and vulnerability reports
- security@teleon.ai, acknowledged within 24 hours
- Compliance evidence, audits, sub-processor notices
- compliance@teleon.ai
- Trademark and badge misuse
- trademark@teleon.ai
- Data subject requests
- dsr.teleon.ai
- Verify audit evidence
- Audit signing keys